Risk Assessment and Prioritization of ERP Implementation Based on BSC

Somaieh Alavi, Shohreh Peivandzani, Seyedmehdi Mirmohammadsadeghi


Successful implementation of an Enterprise Resource Planning (ERP) system has many benefits for organizations, while its failure can have irreparable damage. Identifying the critical success and failure factors in implementing these systems seems essential. Therefore, evaluating the risk of implementing the organization’s resource planning before starting the project is necessary. Failure Modes and Effects Analysis (FMEA) should be assessed and analyzed. Then, for each risk, risk management strategies are mentioned and prioritized using the TOPSIS method. After categorizing the organization’s risks in four dimensions of stakeholders, growth and learning, process, and finance and ranking them based on FMEA, it was determined that the stakeholder dimension is in the first place, which shows the effectiveness of this dimension in advancing ERP implementation. The second place is given to growth and learning, which can be concluded to what extent education and knowledge management can reveal their effects on the project. The third and fourth ranks are the dimensions of process and finance, respectively, which, although the concern of most organizations to implement ERP is the financial dimension, is in the last rank of the category.


Doi: 10.28991/HEF-2021-02-01-02

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Enterprise Resource Planning (ERP); Risk; Balanced Scorecard (BSC); Failure Modes and Effects Analysis (FMEA).


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DOI: 10.28991/HEF-2021-02-01-02


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